Refund Policy

This Refund Policy explains when Duravel LLC (“Duravel”) issues refunds for subscriptions to the Duravel service. It forms part of our Terms of Use. Capitalised terms have the meaning given there.

Free trial

The free trial lasts 7 days and requires a payment card at checkout. You are not charged during the trial, and you can cancel at any time before it ends from your billing portal, in which case you will not be charged at all. If you do not cancel, the trial converts automatically to the paid plan you selected and your card is charged when the trial ends. The free trial is available once per person. You can build your first program and view its first two weeks without starting a trial or providing a card.

Subscriptions and billing

Paid plans are billed in advance — monthly plans on the same day each month, annual plans on the same date each year — and renew automatically until cancelled. You can cancel at any time from your billing portal. Cancelling stops future charges; your access continues until the end of the period you have already paid for.

Monthly plans

Monthly subscriptions are non-refundable once a billing period has begun, except as described under "When we will refund" below or where a refund is required by applicable law. If you cancel mid-month you keep access for the remainder of that month and are not charged again.

Annual plans

If you cancel an annual subscription within 14 days of the initial charge, we will refund it in full. After 14 days, annual subscriptions are non-refundable and no pro-rated refund is issued for unused months, except as described below or where required by applicable law.

Renewal charges

We email a reminder before each annual renewal. If an annual plan renews and you contact us within 14 days of the renewal charge, having not used the service since that charge, we will refund the renewal in full.

When we will refund

• Duplicate or accidental charges. Refunded in full, always.
• Unauthorised charges. Contact us and we will investigate and refund where the charge was not authorised by the account holder.
• Extended outage. If the service is materially unavailable for more than 72 consecutive hours in a billing period, we will credit or refund that period on request.
• Injury or medical circumstances. If you are unable to train for an extended period, contact us — we will pause your subscription at no cost rather than charge you for months you cannot use.

What is not refundable

• Periods in which you had access to the service but chose not to use it.
• Dissatisfaction with a generated program where you have not contacted support to have it adjusted. Programs are regenerated free of charge on request.
• Accounts terminated by us for breach of the Terms of Use.

Where you subscribed matters

Duravel subscriptions are purchased on our website and processed by Stripe, and this policy governs them. If in future we offer a subscription through Apple’s in-app purchase system, Apple — not Duravel — would process that payment and handle refunds for it under its own policies, and we would say so at the point of purchase. We cannot refund a charge we did not take.

How to request a refund

Email support@duravel.app from the address on your account, with the date and amount of the charge. We respond within three business days and process approved refunds to the original payment method within ten business days, subject to your bank’s timing.

Changes

We may update this policy. Changes apply to charges made after the updated policy is posted, and we will note the effective date above.